Quote from ea_messina >>
Quote from burpmode >>
Wow. Talk about Stockholm syndrome. He knew that SvR banners, and the lack thereof, were probably the biggest complaint of the promo. He told people to expect them in presents. He failed to communicate that they would not be, meanwhile people buying up presents on AH....These are not attacks on Nick, the PERSON, but they are incredibly valid criticisms of customer service. I really do appreciate you all that try to be positive and have positive intent, but not when it blinds you on the reality that we have never had a good customer service rep. The new one (let’s stop using his name so people don’t get into personal defender mode) is better than the last two. That’s great. Honestly. But this is not good. Nothing about this is good. Apologies are great between friends. Not so great for customer service. Business is business. If you PtP you deserve better than this. And for those who say people are dumb to pay...once again...this game would NOT exist without us.
Quote from ea_messina >> Quote from burpmode >> Wow. Talk about Stockholm syndrome. He knew that SvR banners, and the lack thereof, were probably the biggest complaint of the promo. He told people to expect them in presents. He failed to communicate that they would not be, meanwhile people buying up presents on AH....These are not attacks on Nick, the PERSON, but they are incredibly valid criticisms of customer service. I really do appreciate you all that try to be positive and have positive intent, but not when it blinds you on the reality that we have never had a good customer service rep. The new one (let’s stop using his name so people don’t get into personal defender mode) is better than the last two. That’s great. Honestly. But this is not good. Nothing about this is good. Apologies are great between friends. Not so great for customer service. Business is business. If you PtP you deserve better than this. And for those who say people are dumb to pay...once again...this game would NOT exist without us.