Here is another example of EA and its support being different from one agent to the next... During Most Feared I did the same thing, while packs were popping up in the store every 5 mins with a cart logo highlighting them.. I went there and had my finger on a part of the screen that as soon as the store opened it took 2000 madden cash from me.. The first time I let it slide, but it happened shortly after again and I got pretty pissed off.. I called EA, demanded to speak to somebody immediately who had specific knowledge of this game and that I wanted a refund for a flawed service they provide.... There is no reason that they should be able to without a confirmation or anything just instantly take our madden cash.. Every other game I can think of offers confirmations... Even other EA games ffs... So a simple thing like this has no justification.. There needs to be a backup in case of these easy misclicks or fat fingering the wrong bundle..
The funny part is I did the same thing.. I told them straight up every item from all those packs that were paid for by a mislick were still in my bank.. Told them to take it all back, log into the account.. Told em I had more then enough coins to afford those players and that clearly those packs were not what I would have spent my MC on.. Just be a dick about it to them as it seems to be the only way to get you anywhere.. Maybe they'll pass you down the line to a proper english speaking individual like in my situation... Who in the end refunded my madden cash and let me keep every item from the packs...
Here is another example of EA and its support being different from one agent to the next... During Most Feared I did the same thing, while packs were popping up in the store every 5 mins with a cart logo highlighting them.. I went there and had my finger on a part of the screen that as soon as the store opened it took 2000 madden cash from me.. The first time I let it slide, but it happened shortly after again and I got pretty pissed off.. I called EA, demanded to speak to somebody immediately who had specific knowledge of this game and that I wanted a refund for a flawed service they provide.... There is no reason that they should be able to without a confirmation or anything just instantly take our madden cash.. Every other game I can think of offers confirmations... Even other EA games ffs... So a simple thing like this has no justification.. There needs to be a backup in case of these easy misclicks or fat fingering the wrong bundle..
The funny part is I did the same thing.. I told them straight up every item from all those packs that were paid for by a mislick were still in my bank.. Told them to take it all back, log into the account.. Told em I had more then enough coins to afford those players and that clearly those packs were not what I would have spent my MC on.. Just be a dick about it to them as it seems to be the only way to get you anywhere.. Maybe they'll pass you down the line to a proper english speaking individual like in my situation... Who in the end refunded my madden cash and let me keep every item from the packs...