issues with EA, as usual
I'm one of the last people here to back EA, but what you are describing is a feature not a bug. In the same way they've had dual-entitlement in years past within platforms (current/next gen), this year they have cross-platform progression so that your content and leveling can be brought across PS and Xbox. What they are saying is correct, you need to be playing on separate EA accounts if you don't want the progress/content linked. On the plus side, it's only the first week of release, so there's really not that much progress to make up.
Not positive, but you may also receive your preorder content once you set up your second account on the Xbox. Worth testing out.
Well, if it's any consolation, you will go down in history as the only person to contact EA tech support and talk to someone who understands your problem.
If you actually got them to do something about it, it would be time to go out and buy a lottery ticket because you're dealing with some kind of cosmic convergence.
I preordered madden on both my Xbox and Playstation..my son plays on the playstation..i have both accounts linked on EA and my first issue is that I have still not gotten my preorder content on the xbox and now today I got home from work and notice my son leveled up on his game is it made my game level up too, Problem is i didnt get any of the rewards for leveling up and now I dont have the ability to get that stuff..I contact EA and they tell me the only fix is to unlink the accounts and I question whether im going to lose my progress and microtransactions and they say Yes..I said but I paid for content for both games I shouldnt lose it on one and they said that it is not recommended to link accounts from different platforms.. I ask why its even an option to link both platforms to the same EA account if its not recommended and im given a backhanded quip on of answer..EA has basically put me in a spot where I am going to have to lose my progress and micros on either mine or my sons account or we both play all year and only one of our accounts will get rewards as we level up..Reminded instantly why I stopped playing this game