Here is the background to my issue (sorry so long):::
This is the first time I purchased madden for over 10 years. I preordered the top of the line edition on the xbox one. I have subsequently spent a pretty good amount of $$ buying packs since the launch in 2018.
I have been working hard on maxing out coach madden. I redeemed 100 series trophies a few weeks ago to get my first series 5 madden chem upgrade token.
Then over the past 2 weeks I played A TON and unlocked and won another 100 trophies.
This morning I redeemed 100 trophies for another series 5 madden chem token.
THE BAD NEWS:
I went to coach madden and went to unlock the second madden physical + chem, but my token DOES NOT WORK- It wants a series 6 (not available) token.
So I immediately got on a chat with EA. Spent 30 minutes trying to explain this. I asked them PLEASE give me back my 100 trophies and remove the series 5 token. EA's ANSWER: We can't help you. Nothing we can do. (Yeah, right),
Here is the background to my issue (sorry so long):::
This is the first time I purchased madden for over 10 years. I preordered the top of the line edition on the xbox one. I have subsequently spent a pretty good amount of $$ buying packs since the launch in 2018.
I have been working hard on maxing out coach madden. I redeemed 100 series trophies a few weeks ago to get my first series 5 madden chem upgrade token. Then over the past 2 weeks I played A TON and unlocked and won another 100 trophies. This morning I redeemed 100 trophies for another series 5 madden chem token. THE BAD NEWS: I went to coach madden and went to unlock the second madden physical + chem, but my token DOES NOT WORK- It wants a series 6 (not available) token. So I immediately got on a chat with EA. Spent 30 minutes trying to explain this. I asked them PLEASE give me back my 100 trophies and remove the series 5 token. EA's ANSWER: We can't help you. Nothing we can do. (Yeah, right),