I find this very strange, that no one is beeing held accountable or EA coming with any proper statements. This should be simple routines for them. I mean, dont they want our money?
I Work at a "big" tech company in denmark which in the US is probably considered a medium tech company most likely, though our department is seperated from it.
If we have a hotfix, new feature release or updates. It happens that something can get messed up on any of these categories during a sprint, but lets be honest every tech company do have these challenges even if there is enough testing before release unexpected stuff can happen (just like the TP removal on cards as an example).
But compared to EA, Theres no accountability, no explainations, no customer service/support (lets face it, moving it to india was to save money and make them work off of templates). Issues arent taken serious and they frankly dont care. I still dont know how were still customers of EA. We are responsible for showing accountability, take action and resolve. In some cases depending on the severity, we actually have to give customers 1 or 3 months free subscription if it affects their business. Most of them accept it, and its good enough. Very few, expect more from us because it really hurt their business.
I find this very strange, that no one is beeing held accountable or EA coming with any proper statements. This should be simple routines for them. I mean, dont they want our money?
I Work at a "big" tech company in denmark which in the US is probably considered a medium tech company most likely, though our department is seperated from it.
If we have a hotfix, new feature release or updates. It happens that something can get messed up on any of these categories during a sprint, but lets be honest every tech company do have these challenges even if there is enough testing before release unexpected stuff can happen (just like the TP removal on cards as an example). But compared to EA, Theres no accountability, no explainations, no customer service/support (lets face it, moving it to india was to save money and make them work off of templates). Issues arent taken serious and they frankly dont care. I still dont know how were still customers of EA. We are responsible for showing accountability, take action and resolve. In some cases depending on the severity, we actually have to give customers 1 or 3 months free subscription if it affects their business. Most of them accept it, and its good enough. Very few, expect more from us because it really hurt their business.